Frequently asked
questions.

Yes. Every package includes private access to check the date, location, services, setup and service times where applicable, digital contract, recorded payments, remaining balance and next steps. You can review and sign the contract online and download the PDF once both parties have signed.

Portal access is included. RSVP, digital invitation and shared gallery are activated when they are part of your booking. Photo booth and 360 galleries are available on our site once the content is ready.

Your photos and videos are delivered in a private gallery. Open it with the link or code you receive from Total Eventos and share it with whoever you choose.

Total Eventos creates and manages it on its platform. Once it's ready and published, you'll receive a private link or code to open it. Photo booth galleries show the content created by the booked service; the shared gallery is an add-on to collect photos from the client and their guests.

Yes, when a shared gallery is booked and activated. From the event link you can upload JPG, PNG or WebP photos while uploads are open. Up to 10 images per upload, with a maximum of 25 MB per file. In photo booth galleries, photos and videos are published through the service's platform.

We operate mainly in Tijuana, Baja California. We also serve events in Rosarito, Tecate, Valle de Guadalupe and other cities in Baja California. Services outside Tijuana carry a travel fee, calculated by location, distance, schedule and equipment needed.

We recommend booking 2 to 3 months in advance, especially for weekends and peak seasons. For upcoming events, message us on WhatsApp at +52 664 404 9599 and we'll check availability.

General services are booked with $1,000 MXN. Food bars require a 40% deposit, since they include food, perishables or special supplies prepared for the event. The balance and its payment dates are stated in the quote or contract. We accept bank transfer and cash; any other option is confirmed when booking.

It includes a motorized recording platform, professional studio lighting, themed props, an operator during the service and digital delivery of the videos by QR code or AirDrop, depending on the device used.

Up to 4 people, as long as their combined weight is no more than 300 kg (660 lb). The operator may reduce the number of participants if anything affects stability or safety.

We need a clear, firm and level area of about 3 × 3 meters (10 × 10 ft), plus a standard 110 V outlet no more than 5 meters (16 ft) away. The space must allow people to move safely around the equipment.

Ask for recent photos and videos made with the same equipment they'll bring to your event. Check the lighting, print or video quality and the full setup. Ask who will operate the equipment and how you'll receive your memories, and confirm in writing what your package includes.

The photo booth takes pictures you receive digitally or printed, depending on the package. On the 360 photo booth, guests step onto a platform while a camera spins around them and records a video they receive instantly.

It's not just the platform: lighting, camera settings, editing, how the equipment is operated and how turns are organized so all your guests get a chance also matter.

It lights people better and gives clearer, more even images, even in dim venues. Our photo booth and 360 packages include studio lights. The result also depends on the camera and the venue conditions.

Both can do a good job; what matters is that they can prove it. Ask how many events like yours they've done, request recent samples with the equipment they'll bring, confirm what happens if equipment fails and ask for everything in a written contract. Experience usually shows in what you don't see: on-time setup, how surprises are handled and on-time delivery of your memories. At Total Eventos we share recent samples, a digital contract with what your package includes and a private portal to review everything before your event.

It's an interactive station that personalizes jewelry during the event. Guests choose a piece and can request names, dates or short messages, depending on the material and the space available.

Yes. Depending on the package, option and booked time, 15 to 100 pieces are included for personalizing. Quantity, models and finishes are specified in the quote.

They can be set up in certain indoor spaces with professional operation, safety distances and prior approval from the venue. Before confirming, we check ceiling height, ventilation, nearby materials, detectors and venue policies. Final approval depends on the venue conditions.

No. Setup and teardown happen outside the booked operating time. Arrival time is coordinated based on the service, venue access and setup complexity, so the equipment is ready before the start.